Frequently Asked Questions


This section was designed to answer some of the frequently asked questions concerning small ship cruising with American Cruise Lines. Just click on one of the questions below to find an answer. If you do not find the answer you are looking for below or if you need more details, please do not hesitate to contact us at 1-888-323-4741.

Frequently Asked Questions

How do I request a brochure?

You can request a brochure by clicking here. If requesting more than one, please write the amount of brochures requested in the comments.

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How do I make a booking?

Our cruise specialists are available to take your call seven days a week at 1-888-323-4741:

Monday - Friday: 8:00am - 8:30pm EST

Saturday: 8:00am - 7:00pm EST

Sunday: 10:00am - 6:00pm EST

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Can I get marketing materials?

Yes. Our agent portal offers customizable flyers, videos, and images to use for marketing purposes. Please email agents@americancruiselines.com for additional requests for marketing assistance.

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Who do I contact for co-op marketing requests?

Please send a written proposal of specific request to agents@americancruiselines.com

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Where can I find additional training?

You can access on demand trainings and previous webinars on a variety of topics on our agent portal under the “Training” tab. If you are interested in setting up a training or webinar for your agency, please contact agents@americancruiselines.com

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I haven’t received my certificate for on demand training. What do I do?

You should receive your certificate within a week. If not, please email agents@americancruiselines.com

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How does commission work?

We have a tiered commission structure, starting at 10%, based on production. Please see the “commissions” tab for details. We must have a valid w9 on file to pay commission. Please send w9 to accountspayable@americancruiselines.com

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When will my commission be paid?

Commissions are sent approximately 30 days prior to the cruise start date.

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Do you have group rates?

Yes. Please see our group policy on the “Groups” tab.

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Do you offer FAM rates?

Yes. We offer a reduced agent rate (subject to availability on any sailing date) at 50% off brochure rate, or75% off brochure rate if confirmed one week prior to the sailing date. The reduced rate applies to one agent per agency and one travelling companion in the same stateroom.

When submitting a FAM form, please also include a photo copy of your valid CLIA ID card and/or your agency’s IATA card. Please find the FAM form under the “forms” tab.

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Do you offer Ship Inspections?

Yes. Please find the ship inspection form under the “forms” tab on the agent portal. Fill out the form and send to agents@americancruiselines.com

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Do single passengers have to pay a single supplement?

American Cruise Lines welcomes solo travelers and features a select number of single occupancy staterooms (priced as single) available on its ships.

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Do you have a discount publishing policy?

Yes. All discounts must align with what we have posted on our website. Please see “promotions” tab for more details.

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