Passenger Information

Reservations should be made as far in advance as possible to ensure the availability of the cruise and stateroom choice.

American Cruise Lines, Inc.’s per person fare includes passage, select shore excursions, dining service, snack, complimentary cocktail parties, entertainment, and gratuities aboard the ship. Fares do not include all shore excursions.

Every American Cruise Lines shore excursion falls into one of three categories: 1) FEATURED shore excursions are complimentary. Featured excursions are selected excursions which typically are offered daily on Columbia & Snake River, Mississippi River, and Alaska Cruises. 2) PREMIUM shore excursions typically cost between $10 and $99.3) SIGNATURE shore excursions are particularly unique excursions with limited-availability and which cost $100 or more. We recommend that you reserve these excursions in advance. Shore excursion details will be available in the Online Cruise Portal approximately 60 days before the cruise. For more information on shore excursions, please visit Onshore Excursions or speak with your Cruise Specialist.

Single Occupancy: Single cabins are available on all ships. If one person chooses to occupy a double stateroom, he/she will be charged 150% or 175% of the double occupancy rate depending on the type of stateroom occupied.

A deposit of $500.00 per person is required to confirm any reservation on trips of 9 nights or less, and a deposit of $900.00 per person is required to confirm any reservation on trips of 10 nights or more. Final payment is due 90 days prior to the sailing date. Any reservation made within 90 days of the departure date must be accompanied by full payment and is subject to Cancellation Terms. Contact American Cruise Lines, Inc. for additional deposit and payment information concerning groups.

American Cruise Lines’ 24-hour cancellation policy allows you to reserve your cruise knowing that if you change your mind within 24 hours, you will receive a 100% refund. Cancellation requests must be received within 24 hours of initial payment. After 24 hours cancellation charges apply.

All cancellation requests must be received by email to reservations@americancruiselines.com

Our Cancel For Any Reason Protection Plan (the “Plan”) offers the opportunity to receive a refund beyond our standard refund policy. The Plan is a cancellation fee waiver offered by American Cruise Lines and the Plan cost is non-refundable in the event of cancellation. This Plan is not insurance. You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package or Basic Protection when you purchase the Plan 15 days or more after initial payment. More details about our Cancel For Any Reason Protection Plan can be found in the link here.

If you cancel, money-back refunds or issuance of Cruise Credits will be made according to the schedule below. All cruise package cancellations will incur a non-refundable $250.00 per person Cancellation Administration Charge, unless cancelled within 24 hours of initial payment. Cancellation Administrative Charges can be applied as a courtesy discount to a new cruise package for you if you make the initial payment within one year of cancellation. If only add-on experiences (i.e. Signature Excursions) are cancelled the Cancellation Administrative Charge will be waived, but fees will still apply according to the table below. Please contact us at 800-894-8570 to find out more.

*Cancellation Administrative Charge of $250.00 per person will be applied to all refunds in the table above.

†Each Cruise Credit issued to you may be applied against one dollar of a future cruise package purchased by you. Cruise Credits have no cash value, are non-transferable, and must be used for travel within twelve months from the date of issuance.

American Cruise Lines, Inc. wants you to have the best cruise ever. That’s why we created the Cancel For Any Reason Protection Plan, providing you with peace of mind, because, unfortunately, the unexpected does sometimes occur. A Cancellation Administrative Charge of $250 per person is deducted from any money-back refund or issuance of Cruise Credits. For information on the Cancel For Any Reason Protection Plan, contact American Cruise Lines, Inc. at 800-894-8570. You can also read our protection plan summary and important information and terms to learn more.

You may request changing your cruise itinerary or departure date up to 91 days before the scheduled sailing. Cruises may not be changed within 90 days of sailing. All changes will incur a $125 per person administrative fee and will be subject to fare increases - if applicable.

Hotel Stays and Pre-Cruise Packages are available on select cruises. Pre-Cruise Packages must be reserved 30 days or more prior to departure date.  Hotel will be selected and reserved by American Cruise Lines. Transportation will be provided on the morning of your cruise from the hotel to the ship. Package does not include transportation to the hotel. Hotel selections are subject to change and availability.

American Cruise Lines, Inc. does not guarantee departure point, termination point or any intermediate stop. Itineraries, schedules, routes, ships, and staterooms are always subject to change at any time without notice due to weather conditions, availability of docks, shoaling, river conditions, operation of locks, mechanicals, or any other reason. The times and dates of departure and arrival are also subject to change. Some Intracoastal Waterway cruises may travel coastwise at times. The Mississippi River between St. Paul and St. Louis has particularly fickle river conditions which may require itinerary modification.

Passenger’s rights and obligations relating to all cruises are set out in the “Terms & Conditions of Passage.” By booking a cruise with American Cruise Lines, Inc., you agree to the Terms & Conditions of Passage, which can be found at www.americancruiselines.com/general-information/terms-and-conditions or mailed to you upon request.

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.

For information regarding our policy in the event of the nonperformance of a cruise, please click here.

• Nonperformance of Cruises: Refund Policy and Instructions. If American Cruise Lines, Inc. (“ACL”) cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges paid to the carrier relation to your cruise) for the cancelled or delayed cruise. (ACL may offer you an alternative to a refund, such as a future cruise credit, which you are free to decline to receive a refund). In order to claim such a refund, within six months after the originally scheduled embarkation, please submit a copy of the boarding pass, proof of payment (and amount), and a copy of the cancellation or delay notice by email to reservations@americancruiselines.com. ACL will review the request and respond by email within 180 days of the date the claim is made. 

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Effective Date: May 25, 2018