Cancellation of your cruise package must be received by American Cruise Lines at its office in Guilford, CT in writing. Only written cancellations will be accepted and should be sent certified mail, return receipt requested, or by email to reservations@americancruiselines.com. All cancellations will incur a non-refundable $250.00 per person Cancellation Administrative Charge.
Our Cancel For Any Reason Protection Plan (the "Plan")* offers the opportunity to receive a refund from American Cruise Lines beyond our standard refund policy. Plan fees are non-refundable. Following is the refund** schedule for any monies received under our standard cancellation terms and with either our Basic or Deluxe Plan***.
Please contact us at 800-894-8570 or visit www.americancruiselines.com/general-information to find out more.
|
DAYS BEFORE CRUISE
EMBARKATION DATE
|
STANDARD CANCELLATION TERMS |
CANCEL FOR ANY REASON PROTECTION PLAN |
| BASIC PROTECTION |
DELUXE PROTECTION |
|
Up to 91 Days
|
100% money-back refund
|
100% money-back refund
|
100% money-back refund |
|
Between 90 and 46 Days
|
50% money-back refund
|
80% money-back refund
|
90% money-back refund |
|
Between 45 and 10 Days
|
0%
|
80% money-back refund
|
90% money-back refund |
|
9 Days or Less and Up until the Start of Your Cruise Package
|
0%
|
70% in Cruise Credits
|
80% in Cruise Credits |
*The Plan is a cancellation fee waiver offered by American Cruise Lines. This is not insurance.
** All refunds will incur $250.00 per person charge.
*** You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package. Plans purchased 15 days or later receive our Basic Protection only and are not eligible for Deluxe Protection.
