Passenger Information

The following information will answer many of your questions about the details of your cruise. For additional information please call American Cruise Lines toll-free at 800-460-4518.

Departure Ports

All departure ports are located near major airports. Transportation between the airport and ship may be available for an additional charge. Parking is available at all departure locations at nearby commercial garages or lots at a reasonable weekly rate.

Cruises depart at 2:00 p.m. or earlier if all guests have arrived. Guests may board between 11:30 a.m. and 12:30 p.m. Crew members will carry your luggage to your stateroom. Guests are recommended to arrive no later than 12:30 p.m. Cruises sometime return the evening before the last day of the cruise, and guests may stay onboard until 8:30 a.m. on the last day. Breakfast is served on the last day of every cruise.

American Cruise Lines offers a unique experience that emphasizes the history and culture of the United States. American Cruise Lines is an American company and operates ships which are built and registered in the United States. Additionally, all crew members and employees are Americans.

Reservations should be made as far in advance as possible to ensure the availability of the cruise and stateroom choice.

American Cruise Lines, Inc.’s per person fare includes passage, select shore excursions, dining service, snack, complimentary cocktail parties, and entertainment aboard the ship. Fares do not include most shore excursions (unless otherwise noted). Guests are not expected to leave a gratuity.

Special offers may be made available for a limited time on select cruises. These special offers are not combinable with any other offers/discounts. Valid on new bookings only.

Every American Cruise Lines shore tour falls into one of three categories: 1) FEATURED shore excursions are complimentary. Featured excursions are selected excursions which typically are offered daily on Columbia & Snake River, Mississippi River, and Alaska Cruises. 2) PREMIUM shore excursions typically cost between $10 and $99 and may be purchased onboard with your Hotel Manager. 3) SIGNATURE shore excursions are particularly unique excursions with limited-availability and which often cost more than $100. We recommend that you reserve these excursions in advance with your Cruise Specialist. For more information on shore excursions, please visit or speak with your Cruise Specialist.

Single Occupancy: Single cabins are available on all ships. If one person chooses to occupy a double stateroom he/she will be charged 150% or 175% of the double occupancy rate depending on the type of stateroom occupied.

A deposit of $500.00 per person is required to confirm any reservation on trips of 9 nights or less, and a deposit of $900.00 per person is required to confirm any reservation on trips of 10 nights or more. Final payment is due 90 days prior to the sailing date. Any Reservation made within 90 days of the departure date must be accompanied by full payment and is subject to Cancellation Terms. Contact American Cruise Lines, Inc. for additional deposit and payment information concerning groups.

Casual sportswear is suggested during the day. Casual country club attire is recommended in the evenings and for dinner. Comfortable walking shoes, windbreaker, sweater for cool evenings, and light rainwear are also recommended items. 110-volt household current is available in all staterooms for electric appliances.

Meals are served in the spacious dining salon, which accommodates all guests at one seating. The day’s menu is announced well in advance, and consists of fresh meats and seafood, as well as in-season fruits and vegetables. Special menus are available to guests on restricted diets. Most special dietary needs can be accommodated, though advance notice is appreciated. All meals are prepared to order. Coffee, non-alcoholic beverages, and snacks are available 24 hours a day.

American Cruise Lines, Inc. does not guarantee departure point, termination point or any intermediate stop. Itineraries, schedules, routes, ships, and staterooms are always subject to change at any time without notice due to weather conditions, availability of docks, shoaling, river conditions, operation of locks, mechanicals, or any other reason. The times and dates of departure and arrival are also subject to change. Some Intracoastal Waterway cruises may travel coastwise at times. The Mississippi River between St. Paul and St. Louis has particularly fickle river conditions which may require itinerary modification.

All ships are equipped with satellite TV. TV service can be intermittent, particularly in remote areas.

American Cruise Lines’ 24-hour cancellation policy allows you to reserve your cruise knowing that if you change your mind within 24 hours you will receive a 100% refund. Cancellation requests must be received within 24 hours of initial payment. After 24 hours cancellation charges apply.

All cancellation requests must be received by email to

Our Cancel For Any Reason Protection Plan offers the opportunity to receive a refund beyond our standard refund policy. You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package. Plans purchased 15 days or more after initial payment receive Basic Protection only and are not eligible for Deluxe Protection. The Plan is a cancellation fee waiver offered by American Cruise Lines and is non-refundable in the event of cancellation. This is not insurance.

Following is the refund schedule for any monies received under our standard cancellation terms and with either our Basic or Deluxe Plan. All cruise package cancellations will incur a non-refundable $250.00 per person Cancellation Administrative Charge, unless cancelled within 24 hours of initial payment. If only add-on experiences (i.e. Signature Excursions) are cancelled the Cancellation Administrative Charge will be waived, but fees will still apply according to the table below. Please contact us at 800-894-8570 to find out more.



Up to 91 Days      

100% money-back refund*

100% money-back refund*

100% money-back refund*

Between 90 and 46 Days      

50% money-back refund*

80% money-back refund*

90% money-back refund*

Between 45 and 10 Days


80% money-back refund*

90% money-back refund*

9 Days or Less and Up until the Start of Your Cruise Package


70% in Cruise Credits*

80% in Cruise Credits*

*Cancellation Administrative Charge of $250.00 per person will be applied to all refunds in the table above.

American Cruise Lines, Inc. wants you to have the best cruise ever. That’s why we created the Cancel For Any Reason Protection Plan, providing you with peace of mind, because, unfortunately, the unexpected does sometimes occur. A Cancellation Administrative Charge of $250 per person is deducted from any money-back refund or issuance of Cruise Credits. For information on the Cancel For Any Reason Protection Plan, contact American Cruise Lines, Inc. at 800-894-8570.

Cruise Cancellation Protection Plan Summary
Cruise Cancellation Protection Plan Details

You may request changing your cruise itinerary or departure date up to 91 days before the scheduled sailing. Cruises may not be changed within 90 days of sailing. All changes will incur a $125 per person administrative fee and will be subject to fare increases - if applicable.

American Cruise Lines, Inc.’s ships are equipped with handicap-accessible rooms. Most ships’ lounges, sun decks, and dining salons are accessible by wheelchairs or other walking aid devices. The ships are also equipped with an elevator for ease of movement between decks.

American Cruise Lines, Inc.’s ships are equipped with safety, navigation and communications systems, including defibrillators and oxygen. All American Cruise Lines, Inc.’s ships are U.S.-flagged, certified and regularly inspected by the U.S. Coast Guard, U.S. Public Health Service and the Federal Communications Commission.

Passenger’s rights and obligations relating to all cruises are set out in the “Terms & Conditions of Passage.” By booking a cruise with American Cruise Lines, Inc., you agree to the Terms & Conditions of Passage, which can be found at or mailed to you upon request.

Complimentary pre-cruise hotels and transportation are for new bookings only on select cruises. Cruise reservation must be deposited 30 days or more prior to departure date.  Hotel will be selected and reserved by American Cruise Lines. Transportation will be provided on the morning of your cruise from the hotel to the ship. Package does not include transportation to the hotel. Hotel selections are subject to change and availability.

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.

For information regarding our policy in the event of the nonperformance of a cruise, please Click Here.

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