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Passenger Information

The following information will answer many of your questions about the details of your cruise. For additional information please call American Cruise Lines toll-free at 1-800-814-6880.


Departure Ports

All departure ports are located near major airports.  Transportation between the airport and ship may be available for an additional charge.


Departure Times

Cruises depart at 1:30 p.m. or earlier if all passengers have arrived.  Passengers may board after 10:00 a.m. Crew members will carry your luggage to your stateroom.  Passengers are recommended to arrive no later than 12:30 p.m.  Cruises sometime return the evening before the last day of the cruise, and passengers may stay onboard until 8:30 a.m. on the last day.  Breakfast is served on the last day of every cruise.


All-American

American Cruise Lines offers a unique experience that emphasizes the history and culture of the United States. American Cruise Lines is an American company and operates ships which are built and registered in the United States. Additionally, all crew members and employees are Americans.


Reservations

Reservations should be made as far in advance as possible to ensure the availability of the cruise and stateroom choice.


Fare

American Cruise Lines, Inc.’s per person fare includes passage, dining service, snacks, complimentary cocktail parties, and entertainment aboard the ship. Fares do not include most shore tours (unless otherwise noted), port charges and fees, or gratuities.

 

Shore Tours and Excursions

Every American Cruise Lines shore tour falls into one of three categories. 

1) Featured shore tours are complimentary.Featured tours are selected tours which typically are offered daily on Columbia & Snake River cruises, Mississippi River cruises, and Alaska Cruises. 2) Premium Shore tours typically cost between $20 and $70 and may be purchased onboard with your Hotel Manager. 3) Signature shore tours are particularly unique tours with limited-availability and which often cost more than $70. We recommend that you reserve these tours in advance with your Cruise Specialist. For more information on shore tours, please speak with your Cruise Specialist. 


Single Occupancy

Single cabins are available on all ships. If one person chooses to occupy a double stateroom he/she will be charged 150% or 175% of the double occupancy rate depending on the type of stateroom occupied.


Deposits and Payments

A deposit of $500.00 per person is required to confirm any reservation on trips of 9 nights or less, and a deposit of $900.00 per person is required to confirm any reservation on trips of 10 nights or more. Final payment is due 90 days prior to the sailing date. Any Reservation made within 90 days of the departure date must be accompanied by full payment and is subject to Cancellation Terms. Contact American Cruise Lines, Inc. for additional deposit and payment information concerning groups.


Deferred Payment

MasterCard, Visa, American Express, and Discover cards are accepted for deposit and/or final payment.


Parking

Parking is available at all departure locations at nearby commercial garages or lots at a reasonable weekly rate.


What to Bring

Casual sportswear is suggested during the day. Casual country club attire is recommended in the evenings and for dinner. Comfortable walking shoes, windbreaker, sweater for cool evenings, and light rainwear are also recommended items. 110-volt household current is available in all staterooms for electric appliances.


Dining Service

Meals are served in the spacious dining salon, which accommodates all passengers at one seating. The day’s menu is announced well in advance, and consists of fresh meats and seafood, as well as in-season fruits and vegetables. Special menus are available to passengers on restricted diets. Most special dietary needs can be accommodated, though advance notice is appreciated. All meals are prepared to order. Coffee, non-alcoholic beverages, and snacks are available 24 hours a day.


Itineraries and Sailings

American Cruise Lines, Inc. does not guarantee departure point, termination point or any intermediate stop. Itineraries, schedules, routes, ships, and staterooms are always subject to change at any time without notice due to weather conditions, availability of docks, shoaling, river conditions, operation of locks, mechanicals, or any other reason. The times and dates of departure and arrival are also subject to change. Some Intracoastal Waterway cruises may travel coastwise at times.


Passenger Cancellation Terms

Cruise Cancellation Protection is recommended and available, and allows for a refund of the cruise fare paid, up to the sailing date. For information on the Cruise Cancellation Protection Plan, contact American Cruise Lines, Inc. Passengers may cancel cruise reservations by sending a written request for cancellation to American Cruise Lines, Inc., 741 Boston Post Road, Suite 200, Guilford, CT 06437. Requests for cancellation should be sent by certified or registered mail, return receipt requested. In the event of cancellation, the total amount paid for fare, minus cancellation fees of $250 per passenger, will be promptly refunded based on the date of receipt by American Cruise Lines, Inc. of the written request for cancellation, in accordance with the following schedule: (i) 91 days or more prior to departure date, 100% of amount paid for fare less fees; (ii) more than 46 days, but less than 90 days prior to departure date, 50% of amount paid for fare less fees; (iii) 45 days or less prior to departure date, no refund will be made. The cancellation fees of $250 per passenger may be applied as a courtesy discount toward fare for a future cruise reserved with American Cruise Lines, Inc. within one year of the cancellation date. Fees paid for the American Cruise Lines Cruise Cancellation Protection Plan are non-refundable. For cancellations relating to group bookings, passengers should refer to the group booking agreement for terms and conditions.


Cruise Cancellation Protection Plan

American Cruise Lines, Inc. wants you to have the best cruise ever, with nothing to think about except how much fun you are going to have.  That’s why we created the Cruise Cancellation Protection Plan, providing you with peace of mind, because, unfortunately, the unexpected does sometimes occur. Cruise Cancellation Protection Plan fees are not refundable.  For information on the Cruise Cancellation Protection Plan, contact American Cruise Lines, Inc. at 800-894-8570 to request a mailed copy or click here.


Handicap-Accessible Rooms

American Cruise Lines, Inc.’s ships are equipped with handicap-accessible rooms. Most ships’ lounges, sun decks, and dining salons are accessible by wheelchairs or other walking aid devices. The ships are also equipped with an elevator for ease of movement between decks.


Safety Features

American Cruise Lines, Inc.’s ships are equipped with safety, navigation and communications systems, including defibrillators and oxygen. Many systems on the ships have back-up redundancy for safety and convenience. All American Cruise Lines, Inc.’s ships are U.S.-flagged, certified and regularly inspected by the U.S. Coast Guard, U.S. Public Health Service and the Federal Communications Commission.


Terms and Conditions of Passage

Passenger’s rights and obligations relating to all cruises are set out in the “Terms & Conditions of Passage.” By booking a cruise with American Cruise Lines, Inc., you agree to the Terms & Conditions of Passage, which can be found at www.americancruiselines.com/terms or mailed to you upon request


Passenger Bill of Rights

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights. Click here.


Rates and schedules are subject to change at any time. For further information or questions regarding any of the above, please contact American Cruise Lines at 1-800-814-6880. Our offices are open 7 days a week.