Passenger Cancellation Terms

American Cruise Lines’ 24-hour cancellation policy allows you to reserve your cruise knowing that if you change your mind within 24 hours you will receive a 100% refund. Cancellation requests must be received within 24 hours of initial payment. After 24 hours cancellation charges apply.

All cancellation requests must be received by email to reservations@americancruiselines.com.

Our Cancel For Any Reason Protection Plan offers the opportunity to receive a refund beyond our standard refund policy. You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package. Plans purchased 15 days or more after initial payment receive Basic Protection only and are not eligible for Deluxe Protection. The Plan is a cancellation fee waiver offered by American Cruise Lines and is non-refundable in the event of cancellation. This is not insurance.

Following is the refund schedule for any monies received under our standard cancellation terms and with either our Basic or Deluxe Plan. All cruise package cancellations will incur a non-refundable $250.00 per person Cancellation Administrative Charge, unless cancelled within 24 hours of initial payment. If only add-on experiences (i.e. Signature Tours) are cancelled the Cancellation Administrative Charge will be waived, but fees will still apply according to the table below. Please contact us at 800-894-8570 to find out more.

 

DAYS BEFORE CRUISE
EMBARKATION DATE

STANDARD CANCELLATION TERMS CANCEL FOR ANY REASON PROTECTION PLAN
BASIC PROTECTION DELUXE PROTECTION

Up to 91 Days      

100% money-back refund*

100% money-back refund*

100% money-back refund*

Between 90 and 46 Days      

50% money-back refund*

80% money-back refund*

90% money-back refund*

Between 45 and 10 Days

0%

80% money-back refund*

90% money-back refund*

9 Days or Less and Up until the Start of Your Cruise Package

0%

70% in Cruise Credits*

80% in Cruise Credits*

 

*Cancellation Administrative Charge of $250.00 per person will be applied to all refunds in the table above.